Care coordination perspective
Service coordination experience grounds my work in member needs, access barriers, and the handoffs between health plans, providers, and services.
VANNA HEALTH / SENIOR PROGRAM MANAGER, ENTERPRISE TRANSFORMATION
Elizabeth
Sperling.
Healthcare operations experience.
Clear ownership and follow-through.
A practical approach to change.
11+yearsCentene healthcare experience
M.S.Business Analytics & AI
Lean Six SigmaCertified Green Belt
CANDIDATE PRESENTATION / SELECTED EXPERIENCE & PROPOSED APPROACH
01 / HEALTHCARE EXPERTISE
Operations that
support the
whole person.
Vanna’s community-based approach resonates with my experience coordinating services and helping healthcare teams address barriers that affect members.
Centene / Wellcare / Superior HealthPlanMedicare product operations and Medicaid service coordination
Cross-functional execution
Led Texas Medicare Situation Room operations and recurring Huddles, connecting Product, Enrollment, Network, Pharmacy, Customer Service, and other partners.
Governance and visibility
Clarified ownership, tracked follow-up, surfaced recurring issues, and prepared leadership updates to keep action moving across teams.
Adoption and quality
Trained colleagues on workflows and documentation, reviewed regulated member communications, and used reporting to inform operational priorities.
02 / EXECUTION IN PRACTICE
From an escalation
to coordinated action.
TEXAS MEDICARE SITUATION ROOM
Member and provider issues often require several teams to act before resolution is possible.
My contribution: lead the operating cadence, clarify ownership, track follow-up, and communicate issues to leadership.
Issue trackingLeadership updatesTeam alignment
Make the issue actionable
Bring the right partners together, clarify the problem, and identify ownership and the next action.
Maintain follow-through
Track responses through the Situation Room process, including the established 24–48-hour follow-up cadence.
Surface patterns and decisions
Use recurring escalations and operational reporting to identify risks, support root-cause investigation, and inform leadership priorities.
03 / SELECTED CONTRIBUTIONS
Making complex work
easier to act on.
A recurring issue.
A shared cause.
Investigated marketing-misrepresentation complaints and identified a provider-assignment issue affecting multiple states.
CONTRIBUTION
Connected a recurring pattern to a root cause and informed corrective action across partners.
Clearer handoffs.
Visible follow-up.
Developed SharePoint operational workflows and escalation tracking, with training for submitters and assignees.
RELEVANCE TO VANNA
A practical foundation for shared tracking, consistent documentation, and team adoption.
Examine overlap.
Clarify the implications.
Reviewed supplemental and value-added benefits for a dual-aligned product and analyzed potential overlap in services.
CONTRIBUTION
Applied product and operational knowledge to evaluate how benefits and services fit together.
04 / A PROPOSED APPROACH AT VANNA
The first 90 days.
A starting point to refine with the VP of Enterprise Strategy & Partnerships and workstream leaders.
DAYS 1–30Understand &
Understand &
align
- Learn the transformation goals, current operations, and workstream responsibilities.
- Map milestones, critical handoffs, and external approval dependencies.
- Agree on owners, escalation paths, and readiness criteria.
WORKING OUTPUTAn agreed execution map and initial risk and decision log.
DAYS 31–60Coordinate &
Coordinate &
test readiness
- Establish working sessions and a concise executive reporting cadence.
- Trace how delays affect downstream teams and activation milestones.
- Review readiness evidence and corrective actions with accountable owners.
WORKING OUTPUTA shared view of progress, blockers, decisions, and next actions.
DAYS 61–90Validate &
Validate &
strengthen
- Validate agreed milestones and document remaining gaps.
- Bring unresolved tradeoffs and recommended options to leadership.
- Refine templates, handoffs, and reporting for subsequent initiatives.
WORKING OUTPUTA reviewed readiness assessment and repeatable execution practices.
ELIZABETH Z. SPERLING / SAN ANTONIO, TEXAS
An operational perspective.
Accountability in the details.
I bring experience connecting healthcare teams, translating recurring issues into action, and helping people adopt practical workflows. I would welcome a conversation about how that experience can support Vanna’s next stage.
M.S. Business Analytics & Artificial IntelligenceHealthcare Analytics focusLean Six Sigma Green Belt
LinkedIn / ezsperling@gmail.com
Presentation context
Prepared for Vanna Health’s Senior Program Manager, Enterprise Transformation role. Selected experience is based on my professional background; the 90-day approach is proposed for discussion.
Role posting ↗Vanna’s mission ↗